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Terms and Conditions

Lewell > Terms and Conditions

Terms and Conditions

1. Agreement to Terms

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and LeWell Business Co., Ltd. (“we,” “us,” or “our”), concerning your access to and use of our website and services. By accessing the website, you agree to be bound by these terms. If you do not agree, you must discontinue use immediately.

2. Eligibility

  • By using our website, you represent that you are at least 18 years old or accessing the website under the supervision of a parent or guardian.

  • The services are not intended for individuals or entities prohibited by applicable laws or regulations.

3. Scope of Services

We provide a range of eCommerce support services, including but not limited to:

  • Product sourcing and procurement.

  • Dropshipping and order fulfillment.

  • Branding and customization.

  • Logistics and inventory management.

4. User Obligations

By using our services, you agree to:

  • Provide accurate and complete information during registration and checkout.

  • Update your account and contact details promptly to ensure timely communication.

  • Refrain from using our website for unlawful or prohibited activities.

5. Intellectual Property

  • All content on this website, including text, images, logos, graphics, and designs, is the property of LeWell Business Co., Ltd. or licensed to us.

  • You may not copy, modify, distribute, or exploit any content without our explicit consent.

  • Unauthorized use of our intellectual property may result in legal action.

6. Pricing and Payments

  • All prices are listed in USD unless otherwise specified.

  • Payments must be made in full before order processing begins.

  • Accepted payment methods include major credit cards, PayPal, and other secure gateways.

  • We reserve the right to adjust pricing, fees, and policies without prior notice.

7. Shipping and Delivery

  • Orders are typically processed within 48 hours. Delivery timelines vary based on the chosen shipping method and destination.

  • We are not responsible for delays caused by customs, carrier issues, or unforeseen circumstances.

  • Tracking information will be provided for all shipped orders.

8. Returns, Refunds, and Exchanges

  • Eligibility: Returns or exchanges must be initiated within 30 days of delivery.

  • Conditions: Returned items must be in their original condition and packaging. Custom-branded products are non-refundable unless defective.

  • Refunds: Approved refunds will be processed within 7-14 business days.

9. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

  • Our total liability is limited to the amount paid for the relevant product or service.

10. Third-Party Links and Services

  • Our website may contain links to third-party websites or services. We are not responsible for their content, practices, or policies.

  • Engaging with third-party services is at your own risk.

11. Termination of Use

  • We reserve the right to suspend or terminate your account if you violate these Terms and Conditions or engage in fraudulent or harmful activities.

  • Upon termination, your right to use the website and services will cease immediately.

12. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of the People’s Republic of China.

  • Any disputes arising from these Terms or our services will be resolved through arbitration in accordance with Chinese arbitration laws.

13. Modifications to Terms

  • We reserve the right to update or modify these Terms at any time.

  • Continued use of our website after changes are posted constitutes your acceptance of the updated Terms.

14. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or technical failures.

15. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at: