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Privacy Policy

Lewell > Privacy Policy

Privacy Policy

1. Introduction

Welcome to LeWell Business Co., Ltd. We are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, disclose, and manage your data when you visit or interact with our website or services. By using our website, you agree to the practices described in this policy.

2. Information We Collect

a. Information You Provide Directly:

  • Personal Details: Such as your name, email address, phone number, and physical address when you sign up, make a purchase, or contact us.

  • Payment Information: Credit card details, billing information, and transaction history (handled securely through third-party payment processors).

b. Information Collected Automatically:

  • Device Data: IP address, browser type, operating system, and device type.

  • Usage Data: Pages visited, time spent on pages, clicks, and interactions on the website.

  • Cookies and Tracking Technologies: Information collected to personalize your experience and enhance website functionality.

c. Third-Party Data:

Information obtained from external platforms (e.g., social media logins or affiliate programs).

3. How We Use Your Information

Your information is utilized for the following purposes:

  • Order Fulfillment: Processing and delivering your purchases.

  • Customer Support: Addressing inquiries, feedback, and complaints.

  • Marketing Activities: Sending promotional content, special offers, and product recommendations (opt-in only).

  • Analytics and Improvements: Enhancing website performance, user experience, and service quality.

  • Legal Compliance: Ensuring adherence to regulatory requirements and resolving disputes.

4. Data Sharing and Disclosure

We share your data only in these cases:

  • Service Providers: Logistics partners, payment processors, and marketing tools.

  • Legal Obligations: When required by law or to protect our rights.

  • Business Transfers: In case of mergers, acquisitions, or asset sales.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

6. Data Security

We use SSL encryption, firewalls, and secure payment gateways to protect your data. Despite these measures, we cannot guarantee absolute security.

7. Your Rights

As a user, you are entitled to:

  • Access Your Data: Request details about your stored information.

  • Correct Your Data: Update or correct inaccurate details.

  • Delete Your Data: Request erasure of your personal data under applicable laws.

  • Withdraw Consent: Opt-out of marketing communications anytime.

8. International Users

If you are accessing our website from outside China, note that your data will be processed in China, which may have different privacy laws than your jurisdiction.

9. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices. The updated policy will be effective immediately upon posting.

10. Contact Us

If you have questions or concerns about our Privacy Policy, please contact us: